Refund policy

RETURN & REFUND POLICY

Last updated: 8 August 2026

We hope you love your Beyond Resistance products. If something isn't right, we're happy to help.

This Return & Refund Policy applies to consumer orders placed through the Beyond Resistance online store and delivered to the United Kingdom or United States.

1. 14-DAY RETURNS

You may request a return within 14 calendar days of receiving your order.

To start a return, contact us at:

borodina.alyona.business@gmail.com

Please include your:

  • order number;

  • name;

  • item you would like to return; and

  • reason for the return, if you would like to provide one.

You do not need to provide a reason where you are exercising a statutory right to cancel.

We will provide you with return instructions and the appropriate return address.

Please do not send products back without checking the return instructions first.

2. RETURN CONDITION

For a change-of-mind return, products should be returned in their original condition and, where reasonably possible, with their original packaging.

You may inspect the product as you reasonably would before deciding whether to keep it.

Products should not show signs of use beyond what is reasonably necessary to inspect their nature, characteristics and functionality.

For example, a resistance band may be handled and reasonably inspected, but should not have been used for workouts or otherwise subjected to extended use before being returned as a change-of-mind return.

For UK consumers, we may reduce a refund where permitted by law if handling beyond what is reasonably necessary has reduced the value of the product.

Your statutory rights in relation to faulty, damaged or incorrectly supplied products are not affected.

3. RETURN SHIPPING

Change-of-mind returns

Unless otherwise stated, customers are responsible for the direct cost of returning products when returning them because they changed their mind.

We recommend using a tracked shipping service and keeping proof of postage until your refund has been completed.

Faulty, damaged or incorrect products

If your product is faulty, arrives damaged, or you receive the wrong product, please contact us before returning it.

Where we are responsible for the return, or applicable consumer law requires us to do so, we will cover reasonable return shipping costs or provide appropriate return instructions.

4. REFUNDS

Once your return is received, we will inspect it and process any refund due.

Approved refunds will be issued to your original payment method, unless another method is expressly agreed where permitted by law.

Your bank, credit-card provider or payment service may require additional processing time before the refund appears in your account.

We do not charge a refund processing or restocking fee.

5. ORIGINAL SHIPPING COSTS

United Kingdom

If you exercise your statutory right to cancel an eligible online purchase, we will refund the price paid for the returned products and the cost of our least expensive standard delivery option available for your order.

If you selected a more expensive delivery method, such as express shipping, the additional delivery cost is not refundable unless required by law.

United States

For voluntary change-of-mind returns, original shipping charges are non-refundable.

If the product was faulty, damaged, incorrectly supplied, or applicable law requires otherwise, appropriate shipping costs will also be refunded.

6. UK CUSTOMERS — RIGHT TO CANCEL

If you are a consumer in the United Kingdom purchasing online, you generally have a legal right to cancel an eligible purchase without giving a reason.

The cancellation period generally ends 14 days after the day you receive the goods.

To exercise your right to cancel, contact us within the cancellation period with a clear statement that you wish to cancel your purchase.

You can contact us at:

borodina.alyona.business@gmail.com

After notifying us of your cancellation, you must send the goods back within 14 days.

For eligible cancellations, we will make the required refund without undue delay and within the period required by applicable law. We may wait until we have received the returned goods or evidence that you have sent them back, where permitted by law.

Nothing in this policy limits your rights under applicable UK consumer law.

7. US CUSTOMERS

For customers in the United States, Beyond Resistance voluntarily offers the 14-day return period described in this policy.

This return policy is in addition to any rights you may have under applicable federal or state law.

Nothing in this policy excludes rights or remedies that cannot legally be excluded.

8. FAULTY OR DEFECTIVE PRODUCTS

If you believe your product is defective, faulty, materially different from its description or otherwise not as it should be, please contact us at:

borodina.alyona.business@gmail.com

Please include your order number and a description of the problem. Photographs may help us assess the issue more quickly.

Do not continue using a product that appears damaged or defective.

Depending on the circumstances and applicable law, we may offer a replacement, repair where appropriate, refund or another legally required remedy.

Additional rights for UK customers

UK consumers have statutory rights where goods are not of satisfactory quality, fit for purpose or as described.

These rights are separate from our 14-day change-of-mind return policy.

Nothing in this Return & Refund Policy reduces or replaces those statutory rights.

9. DAMAGED OR INCORRECT ORDERS

Please inspect your order after delivery.

If your order has been damaged in transit, an item is missing, or you received a different product from the one you ordered, please contact us as soon as reasonably possible at:

borodina.alyona.business@gmail.com

Where the issue is our responsibility, we will arrange an appropriate solution at no additional cost to you.

10. EXCHANGES

We currently do not offer direct exchanges.

If you would like a different resistance level, colour or product, you can return the eligible item in accordance with this policy and place a new order for the product you prefer.

This does not affect any statutory right you may have to a replacement for faulty goods.

11. SALE AND PROMOTIONAL ITEMS

Unless expressly stated otherwise, products purchased during a sale or promotion are subject to the same return policy.

Any promotional discount will be taken into account when calculating the amount to be refunded.

Nothing in this section limits mandatory consumer rights.

12. PRE-ORDERS

Unless otherwise stated on the relevant product page, pre-order products are subject to this Return & Refund Policy once delivered.

If you wish to cancel a pre-order before it has been dispatched, please contact us at borodina.alyona.business@gmail.com.

Any mandatory cancellation rights available under applicable law remain unaffected.

13. LATE OR MISSING REFUNDS

If we have confirmed that a refund has been issued but you have not yet received it, please first check with your bank, card issuer or payment provider, as processing times may vary.

If you still believe there is an issue, contact us at:

borodina.alyona.business@gmail.com

14. CONTACT US

If you have questions about a return or refund, please contact:

Beyond Resistance
Operated by Alena Borodina
Email: borodina.alyona.business@gmail.com

Beyond Resistance is operated by Alena Borodina, a sole proprietor (Einzelunternehmerin) established in Berlin, Germany.