Shipping policy
SHIPPING POLICY
Last updated: 8 August 2026
Thank you for shopping with Beyond Resistance. We currently ship orders to customers in the United Kingdom and United States.
This Shipping Policy explains how we process and deliver orders placed through our online store.
1. ORDER PROCESSING
Orders are typically processed within 2–3 business days after your order has been successfully placed and payment has been received.
Business days do not include weekends or applicable public holidays.
Processing time refers to the time required to prepare your order for shipment and is separate from the carrier's delivery time.
During busy periods, product launches, promotions or holidays, processing may occasionally take longer. If there is a significant delay affecting your order, we will contact you.
2. SHIPPING DESTINATIONS
We currently ship to:
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United Kingdom
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United States
We do not currently ship to other destinations through our online store.
If we expand our shipping destinations in the future, this policy will be updated accordingly.
3. SHIPPING METHOD
We currently offer standard shipping.
Available shipping charges and, where available, estimated delivery times will be displayed during checkout before you complete your purchase.
Delivery estimates begin after your order has been processed and dispatched.
Please note that delivery times are estimates and may vary depending on your location, customs processing, carrier delays and other circumstances outside our reasonable control.
4. SHIPPING COSTS
Shipping costs are calculated and displayed at checkout before you complete your order.
The amount may vary depending on the delivery destination, order size, weight and other relevant shipping factors.
Any shipping promotions or free-shipping offers will be subject to the conditions displayed on our website at the time of purchase.
5. ORDER CONFIRMATION AND SHIPPING UPDATES
After placing your order, you will receive an order confirmation at the email address provided during checkout.
Once your order has been dispatched, we will send you a shipping confirmation.
Where tracking is available for your shipment, your shipping confirmation will include the relevant tracking information.
Please allow some time for tracking information to become active after your parcel has been handed to the carrier.
6. DELIVERY TIMES
Any delivery timeframe displayed on our website or at checkout is an estimate, unless we expressly state otherwise.
Estimated delivery times do not include our 2–3 business day processing period.
Delivery may occasionally take longer because of circumstances such as:
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customs processing;
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carrier delays;
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severe weather;
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public holidays;
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unusually high shipping volumes; or
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other circumstances outside our reasonable control.
If we become aware of a significant delay affecting your order, we will contact you where reasonably possible.
Where applicable law gives you the right to cancel an order because of a shipping delay, those rights remain unaffected.
7. US SHIPPING DELAYS
For orders shipped to the United States, we aim to dispatch your order within the timeframe stated when you purchase.
If we are unable to ship your order within the promised timeframe, we will contact you and provide the options required by applicable law, which may include agreeing to a revised shipping date or cancelling the affected order for a refund.
8. CUSTOMS, DUTIES AND IMPORT TAXES
Orders shipped internationally may be subject to customs procedures, import taxes, duties or other charges imposed by the destination country.
Any taxes or charges that Beyond Resistance is required to collect will be collected or displayed as applicable during checkout.
Depending on the destination, order value and applicable rules, additional import charges may be collected by the carrier, customs authority or another relevant authority upon or before delivery.
Where such charges are not included in the amount paid to Beyond Resistance and applicable law permits them to be charged to the recipient, they are the customer's responsibility.
Customs procedures may also result in additional delivery time.
9. DELIVERY ADDRESS
Please make sure that your shipping address is complete and accurate before submitting your order.
Customers are responsible for providing the correct delivery information.
If you notice an error in your shipping address, contact us as soon as possible at:
borodina.alyona.business@gmail.com
We will do our best to update the address if your order has not yet been dispatched, but we cannot guarantee that changes will be possible once processing or shipment has begun.
If an order is returned to us because an incorrect or incomplete delivery address was provided, please contact us so we can determine the available options.
Any additional shipping charges associated with resending an order may be payable by the customer where appropriate and permitted by law.
10. RISK DURING DELIVERY
Your order remains at our risk during delivery until responsibility passes to you in accordance with applicable law.
For UK consumer orders, products generally remain at our risk until they come into your physical possession, or the physical possession of a person you have identified to receive them, except where applicable law provides otherwise.
11. LOST OR MISSING ORDERS
If your tracking information shows that your order has not arrived within the expected timeframe, please contact us at:
borodina.alyona.business@gmail.com
Please include your order number so that we can investigate the shipment.
If a parcel is confirmed as lost, we will provide an appropriate remedy in accordance with applicable law and the circumstances of the order.
Please do not assume that a parcel is lost solely because its tracking information has not recently updated, as international shipments may experience gaps in tracking during transit or customs processing.
12. ORDERS MARKED AS DELIVERED
If tracking shows that your order has been delivered but you cannot locate it, please:
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check around your delivery location;
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check with other members of your household or building;
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check whether the carrier left the parcel in a designated safe place or with a neighbour; and
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contact the carrier if appropriate.
If you still cannot locate the parcel, contact us at borodina.alyona.business@gmail.com and we will help investigate the delivery.
Nothing in this section limits any rights you have under applicable consumer law.
13. DAMAGED ORDERS
Please inspect your order after delivery.
If your parcel or product arrives damaged, contact us as soon as reasonably possible at:
borodina.alyona.business@gmail.com
Please include:
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your order number;
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a description of the issue; and
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photographs of the product and packaging, where possible.
We will assess the issue and provide an appropriate solution.
Please also refer to our Return & Refund Policy for information about faulty, damaged or incorrectly supplied products.
14. PRE-ORDERS
Products identified as “pre-order,” “coming soon,” or similar may have different processing and dispatch timeframes from products that are currently in stock.
The expected shipping or availability information for a pre-order will be displayed on the relevant product page where available.
If a pre-order experiences a significant delay, we will contact you and provide any cancellation or refund options required by applicable law.
15. MULTIPLE ITEMS IN ONE ORDER
Where an order contains multiple products, products may occasionally be shipped separately.
If your order is divided into multiple shipments, you may receive separate shipping confirmations or tracking information.
You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments.
16. RETURNS
Shipping an order back to us is governed by our separate Return & Refund Policy.
Please review that policy before returning a product.
Do not return a product without first following the return instructions provided by Beyond Resistance.
17. CONTACT US
If you have questions about shipping or the status of your order, please contact:
Beyond Resistance
Operated by Alena Borodina
Jonasstr. 32
12053 Berlin
Germany
Email: borodina.alyona.business@gmail.com
Beyond Resistance is operated by Alena Borodina, a sole proprietor (Einzelunternehmerin) established in Berlin, Germany.